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Client Profile: R & S Tonks Ltd

Raising a glass to a successful firm

R & S Tonks Ltd started from humble beginnings operating from a rented stable behind a hotel in nearby Newcastle under Lyme and has developed into an industry leader offering an unrivalled refurbishment and maintenance service to blue chip and independent businesses throughout the hospitality sector.

In its early years, R & S Tonks worked primarily for a leading brewery by maintaining its local pubs. In 1950 new premises were purchased in Stoke on Trent followed by its first vehicle in 1951 and its first member of staff in 1952. As the firm’s reputation developed the business expanded its client base and began offering a general joinery service to the domestic market and local property developers.

Despite the average job size continuing to fall the company continues to grow through strong management and the innovative use of technology in the office, on-site and in the factory. In fact all of the company’s 22 vehicles are now fully computerised with up to date tracking software allowing the firm to monitor how much time is spent on each job. Current MD Robert Tonks who joined the family firm in 1983, has introduced systems for data collection, managing costings and monitoring key numbers. “If you don’t measure it, you can’t manage it,” says Robert.

Robert is a trained quantity surveyor with considerable experience in construction and has completely transformed the company in recent years with state-of-the-art plant and an unrivalled team of experienced joiners and associated tradesmen. “We look after our clients and supply a complete wrap-around package” says Robert, “offering everything from the initial paperwork right through to the finished job.” When asked how he would best describe his business Robert said that they offer specialist solutions in construction for the hospitality trade.

Robert continued, saying that Barringtons support was invaluable in their success, always ensuring that he had accurate management figures to hand allowing him to make sound strategic decisions.

Barringtons MD, Phil Wood, said that Barringtons continues to work closely with R & S Tonks and will be supporting Robert as he manages future growth.

R&S Tonks Factory